At Prism Electronics And Technologies, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions and procedures for returning and refunding purchases, including UBIQUITI POINT TO POINT RADIO, UBIQUITI ACCESS POINT, GRANDSTREAM WIFI ACCESS POINT, UBIQUITI WIFI ACCESS POINT, Poe Injector, UBIQUITI NETWORK SWITCH, and Network Switch.

Eligibility for Refunds

  1. Return Window:
  • Customers may request a return within At Prism Electronics And Technologies (“we,” “our,” “us”), we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions and procedures for returning and refunding purchases, including UBIQUITI POINT TO POINT RADIO, UBIQUITI ACCESS POINT, GRANDSTREAM WIFI ACCESS POINT, UBIQUITI WIFI ACCESS POINT, Poe Injector, UBIQUITI NETWORK SWITCH, and Network Switch.

Eligibility for Refunds

  1. Return Window:
  • Customers may request a return within 30 days of the original purchase date.
  1. Condition of Items:
  • Items must be in new, unused condition, and in the original packaging with all accessories, manuals, and components included.
  • Items that are damaged, altered, or show signs of use may not be eligible for a full refund.
  1. Proof of Purchase:
  • A valid proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  1. Opened Software:
  • Software that has been opened or activated.
  1. Customized Products:
  • Customized or special-order products.
  1. Perishable Goods:
  • Items that have been used or installed.

Return Process

  1. Request a Return:
  • Contact our customer service team at office@gadget.co.in to initiate a return request. Provide your order number and details about the product you wish to return.
  1. Return Authorization:
  • Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
  1. Packaging and Shipping:
  • Securely pack the item in its original packaging, including all accessories, manuals, and components. Clearly write the RMA number on the outside of the package.
  • Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

Refund Process

  1. Inspection:
  • Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
  1. Refund Approval:
  • If the item is approved for a refund, we will process the refund within 10 business days. Refunds will be issued to the original payment method.
  1. Partial Refunds:
  • In certain situations, only partial refunds may be granted (if applicable).

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at office@gadget.co.in. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Mail id – office@gadget.co.in